Q:IS A DEPOSIT REQUIRED FOR MAKE YOUR OWN SLAY?
A: YES A NON REFUNDABLE DEPOSIT IS REQUIRED FOR ALL SERVICES
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER
A: AUDACIOUS & FERAL ships with USPS. Orders should be received within 3-5 business days. During ANY SALE/HOLIDAYperiod , shipping and processing times can be delayed due to a high influx of orders. Delivery can be anticipated at around 2-3 weeks from shipment date. SO IF IT IS AN URGENT NEED PLEASE EMAIL AUDACIOUSNFERAL@GMAIL.COM OR REQUEST EXPRESS SHIPPING.
Q:DO YOU HAVE EXPRESS SHIPPING?
A: PLEASE SELECT EXPRESS SHIPPING AT CHECKOUT. IF THE ITEM IS LIMITED EDITION PLEASE EMAIL AUDACIOUSNFERAL@GMAIL.COM TO INQURE ABOUT SHIPPING RATES AND PROCESSSING TIMES
Q:DO YOU SHIP WORLDWIDE
A: YES WE USE DHL AND FEDEX FOR INTERNATIONAL ORDERS
Q:HOW DO I TRACK MY ORDER?
A: Once your order has been shipped you should receive an email from us with full tracking details and a delivery estimate for your order. If you do not receive this within 72 hours of purchasing please send us an email to AUDACIOUSNFERAL@GMAIL,COM and we will resend tracking details and locate your parcel.
Q: CAN I CHANGE THE ADDRESS OF MY ORDER?
A: Please email us immediately if you need to change your address - we can definitely change it before the item has been shipped. If we do not receive your alternative address for a couple OFNdays after the order has been shipped we can notify the shipping courier of the address change but cannot guarantee delivery to the new address – we will do our best to assist where possible.
Q:CAN I CANCEL MY ORDER?
A: We're unable to cancel orders once payment has been processed. Please make a conscious decision when ordering as rejected packages will incur a 20% restocking fee that will be charged against your refund/store credit.
Q: CAN I CHANGE MY ORDER?
A: If your order has not been shipped we can normally change your order. Please email us at firstname.lastname@example.org as soon as possible with how you would like to edit the order and we will do our best to assist where possible.
Q: DO YOU RESTOCK ITEMS
A: All OF OUR products are produced in limited edition runs and so we cannot guarantee that any garments will be restocked once sold out. If you love something make sure to order to avoid missing out ON THE SEQUINS EXCLUSIVES
Q: WHAT SIZE DO I ORDER?
A: OUR DESIGNS ARE MAINLY MADE UP OF 20% STRETCH FABRIC BASE FOR DESIGNS, PLEASE REFER TO OUR SIZE CHART FOR SIZING.